Question 1

What is Reservo?

Accepted Answer

Reservo is the all-in-one platform for team and individual sports, connecting players with sports facilities. Through our mobile app, you can discover and book courts in real time, receive venue availability alerts, organize public or private matches, chat in real time, and manage sports facility operations.

Question 2

Is Reservo available on iOS and Android?

Accepted Answer

Yes, the Reservo mobile app is available for free on both the App Store for iOS devices and the Google Play Store for Android.

Question 3

Do I need the app to use Reservo?

Accepted Answer

Yes, Reservo is designed as an app-first experience. While the website provides presentation details and fast redirects, booking courts, joining matches, alerts, ratings, chat, and managing venues are handled exclusively within the mobile app.

Question 4

Can I use Reservo as both a player and a sports facility manager?

Accepted Answer

Yes, within a single account you can instantly switch between the personal Player profile and Company management dashboard (if you have registered a company or have been invited to a venue team).

Question 5

How does account security and two-factor authentication (2FA) work?

Accepted Answer

In the Security section of the app settings, you can enable two-factor authentication (2FA) using TOTP authenticator apps like Google Authenticator or Authy. You receive a setup secret key and recovery backup codes to safeguard your account against unauthorized access.

Question 6

Can I link social accounts (Google, Apple) to my profile?

Accepted Answer

Yes, you can sign in quickly or link your social accounts directly within the mobile app for seamless and secure access to your bookings and matches.

Question 7

Are there any costs for using the app?

Accepted Answer

Downloading the app and using core features (discovering venues, booking slots, venue alerts, joining public matches, chat) is completely free. Players can upgrade to the Reservo Sport Package (Premium Subscription) for advanced automated recurring match scheduling. Court rental payments are made directly at the venue.

Question 8

What does the Reservo Sport Package (Premium Subscription) offer?

Accepted Answer

The Premium Subscription enables players to automate recurring match schedules for their sports circles, configure auto-creation triggers, and access advanced coordination features. Payments are securely processed via Stripe.

Question 9

Can I cancel or resume my subscription?

Accepted Answer

Yes, you can cancel or resume your subscription at any time directly from the app settings. Upon cancellation, you retain full access to premium features until the end of the current billing cycle with no extra fees.

Question 10

How can I delete my account?

Accepted Answer

You can permanently delete your account and associated data directly from the Security section of the mobile app or by submitting a request via our website contact form.

Question 11

Can I book sports courts directly in the app?

Accepted Answer

Yes, you can explore sports venues in your area, view real-time court availability and pricing, and book your preferred time slot in just a few taps.

Question 12

How do Venue Availability Alerts work?

Accepted Answer

If your favorite court is fully booked, you can set up smart Venue Alerts by selecting the sport, city, search radius (in kilometers), days of the week, and preferred time windows. As soon as a matching slot opens up or is cancelled by another user, you receive an instant push notification.

Question 13

How do Automated Match Schedules work?

Accepted Answer

For Reservo Sport Package subscribers, Match Schedules automate recurring game creation. You configure the sport, day, time, recurrence frequency, and player count, and the app automatically generates the match on schedule without manual weekly setup.

Question 14

What is the difference between public and private matches?

Accepted Answer

Public matches are visible in the Reservo community feed, allowing any compatible local player to request a spot. Private matches are visible only to invited friends or members of your dedicated group.

Question 15

Can I add guest players who do not have an app account?

Accepted Answer

Yes, match organizers can add unregistered guest players directly to the team lineup. You can also share a direct match invitation link via WhatsApp, SMS, or social platforms so friends can join with a single tap.

Question 16

What roles exist within a match (Participant vs. Spectator)?

Accepted Answer

Users can participate actively as Players (slotted into team lineups and contributing to match stats) or join as Observers/Spectators (accessing the match chat and receiving live score updates without taking a playing slot).

Question 17

How does the peer skill rating system work?

Accepted Answer

In addition to your self-assessed skill level, Reservo features a peer review system where teammates and opponents can submit skill ratings (1 to 5 stars) after a match. This computed average improves matchmaking balance and provides authentic player rankings.

Question 18

How can I communicate with other players via chat and what are the editing rules?

Accepted Answer

Every match and group includes a real-time chat channel. Sent messages can be edited or deleted within 10 minutes of sending. After 10 minutes, messages remain permanent to maintain match transparency and organizational integrity.

Question 19

How do Match Alerts work?

Accepted Answer

You can configure custom notification filters based on your favorite sports, days of the week, and preferred time slots. As soon as another organizer posts an open match matching your criteria, you receive an instant push notification.

Question 20

How are match scores recorded and when are match details locked?

Accepted Answer

The organizer can record and update the match score once the scheduled start time arrives. To preserve match history and player record integrity, team rosters and participant lists are permanently locked 24 hours after match completion.

Question 21

How do groups and friends work?

Accepted Answer

You can add friends to your sports circle and create dedicated groups (such as colleagues or your regular weekend team). When creating a new match, you can invite the entire group with one tap.

Question 22

What kinds of notifications will I receive?

Accepted Answer

The app delivers helpful push notifications for booking confirmations, venue availability alerts, new open matches, chat messages, pre-game reminders, friend requests, and score updates.

Question 23

What sports are supported on Reservo?

Accepted Answer

Reservo supports a wide variety of popular sports, including football, tennis, padel, basketball, squash, volleyball, and table tennis, with new sports added continuously.

Question 24

How does reservation management work for sports venues?

Accepted Answer

Facility managers access an interactive real-time calendar (day and week views) where they can view online bookings made through the app, confirm, complete, or cancel reservations, and track the live occupancy of each court.

Question 25

Can I add external reservations (received by phone or at the reception desk)?

Accepted Answer

Yes. With the external reservations feature, you can manually enter phone or walk-in bookings directly onto the calendar. The selected slot is instantly blocked in real time, preventing double-booking by online app users.

Question 26

How do schedule overrides and special pricing work?

Accepted Answer

You can configure Schedule Overrides for public holidays, tournaments, or maintenance, as well as Price Overrides for peak hours, lighting, or weekends. You can also hide public court schedules if a venue is temporarily operating in private mode.

Question 27

What access levels and roles can I grant to my team?

Accepted Answer

Reservo provides three hierarchical permission tiers: **Owner** with full administrative, financial, and subscription control; **Manager** with broad rights to configure venues, schedules, and bookings; and **Venue Manager** with access restricted strictly to their assigned facilities.

Question 28

How are company subscription tiers structured?

Accepted Answer

Company subscriptions scale based on the number of courts managed (from small facilities with 1-2 courts to medium and large clubs). For enterprise multi-sport complexes with bespoke needs, we provide Custom Enterprise plans with dedicated support.

Question 29

Can I manage multiple sports venues from a single account?

Accepted Answer

Yes, Reservo allows you to manage an entire portfolio of sports facilities and courts from a single company profile, providing both location-specific views and aggregated reports.

Question 30

How can I block time slots for maintenance or tournaments?

Accepted Answer

From the management calendar, you can quickly block any court for specific hours or full days, stating the reason (maintenance, private tournament, repairs). Blocked slots immediately become unavailable for public booking.

Question 31

What reports and analytics are available for companies?

Accepted Answer

The app delivers comprehensive reports on booking volume, peak hours, court occupancy rates, estimated revenues, and breakdowns by booking channel (online vs. external), helping you optimize facility performance.

Question 32

How can I submit feedback or report a technical issue?

Accepted Answer

Company teams and players can submit feedback, suggestions, or bug reports directly from the Account section of the app, complete with submission ticket history. You can also reach our support team anytime via our website contact form.

Question 33

How can I register my sports facility on Reservo and how long does onboarding take?

Accepted Answer

You can start company registration directly in the mobile app by submitting your business details and facility information. Our team reviews submissions and activates company accounts typically within 24–48 hours, after which you can immediately configure courts and operating schedules.

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